Privacy Policy

1. Introduction

Trustlee ("we", "our", "us") is committed to handling personal data with care and transparency. This Privacy Policy explains what personal data we collect when you use our website or engage our services, how we use it, and what rights you have in relation to it.

Trustlee is based at 8 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia. This policy applies to personal data collected through our website at trustleedas.world and through our service enquiry and booking processes.

If you have questions about this policy, contact us at [email protected].

2. Data We Collect

When you contact us through our website contact form or by other means, we may collect the following:

• Full name
• Email address
• Phone number (where provided)
• Message content and any details you share about your enquiry

We also collect certain data automatically when you visit our website, including your IP address, browser type, pages visited, and approximate location (country level). This data is collected through standard analytics tools and cookies.

Retention periods: Enquiry and contact data is retained for up to 24 months from last contact. Website analytics data is retained for up to 14 months. You may request earlier deletion at any time.

Legal basis: We process enquiry data under legitimate interest (to respond to your request) and where you have given consent. Analytics data is processed under consent, managed through our cookie consent mechanism.

3. How We Use Personal Data

• To respond to enquiries and arrange sessions
• To send session confirmation and follow-up correspondence
• To improve our website and services using aggregated analytics data
• To comply with applicable legal obligations

We do not use your personal data for unsolicited marketing communications. We do not sell personal data to third parties.

Third-party services: We may use Google Analytics to understand how our website is used. Google Analytics data is processed under Google's own privacy policy. We may also use email service providers for correspondence purposes.

4. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure, including:

• Secure server infrastructure with access controls
• Encrypted data transmission (HTTPS)
• Internal access to personal data limited to personnel who need it for their work
• Prompt notification in the event of a data breach that affects your rights

5. Cookies

Our website uses cookies to improve your experience and to understand how visitors use our site. You can manage your cookie preferences using our cookie consent tool when you first visit the website.

For full details of the cookies we use and how to manage them, see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to your personal data:

• Right of access — to request a copy of personal data we hold about you
• Right of correction — to request that inaccurate data be corrected
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to limit processing — to request that we stop using your data for certain purposes
• Right to erasure — to request deletion of your personal data where there is no longer a lawful basis for holding it

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may refer the matter to the Department of Personal Data Protection Malaysia.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies separately.

8. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us and we will arrange for its deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date. Where changes are significant, we will take reasonable steps to notify you directly.

10. Contact

For privacy-related enquiries or to exercise your data rights:

• Trustlee
• 8 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
• Email: [email protected]
• Phone: +60 82 441 2987