A steady hand for Sarawak's family records
Trustlee was founded on a simple observation: many households hold decades of important records with no clear system for finding them when needed.
Back to HomeHow Trustlee began
Trustlee was established in Kuching in 2018 by a small group of people who had each spent years helping their own extended families sort through accumulated household documents. Birth certificates filed alongside old utility receipts. Property titles stored in shoeboxes. Decades of photographs with no labels.
The problem was not a shortage of documents — most families had everything. The difficulty was that no one had sat down with those materials and built a simple index of what existed, where it was stored, and how each item related to the others.
That observation shaped what Trustlee does. We are not a legal or financial service. We are a document organisation and heritage archiving service, working quietly alongside families to bring structure to their records over the course of a visit, a workshop, or a longer programme.
What we stand for
Clarity, not complexity
A family should be able to find any document in their own home without confusion. We build systems that any household member can read and follow.
Gentle, considered work
Documents hold personal history. We work at the pace families are comfortable with, without rushing through materials that carry meaning.
Local knowledge, human care
We understand the document landscape of Sarawak — the institutions, the formats, the history. That local understanding makes our work more useful to the families we visit.
The people behind Trustlee
Our team is small and deliberately so. Every session is led by someone who has been through the full training programme and who understands what it means to sit with a family's records.
Siti Rahimah
Founder & Lead OrganiserSiti spent fifteen years in records management for a Kuching law firm before founding Trustlee. She oversees all Heritage Records Programmes and leads the initial household assessments.
Tan Chee Keong
Workshop FacilitatorChee Keong runs the Heritage Reference Workshops and Family Records Visits for households in central and northern Kuching. He has a background in archival studies and community education.
Nora Binti Aziz
Client Liaison & SchedulingNora manages enquiries, session scheduling, and follow-up correspondence. She is the first person a family speaks with when reaching out to Trustlee.
How we work with your household
Confidentiality of materials
Information and documents seen during a session are not recorded, photographed, or retained by Trustlee beyond the session itself.
Clear scope, every time
We describe exactly what each session covers before it begins. No session expands into legal opinions, asset recommendations, or matters outside the agreed scope.
Safe document handling
We handle original documents with care. We do not remove, retain, or copy any original materials. Everything stays with the household at the end of the session.
Educational in approach
Our sessions are designed to leave families more capable, not more dependent. The goal is a system the household can maintain themselves after we leave.
Consistent delivery
All facilitators follow the same session structure and deliver the same folder kit and index format, so outcomes are consistent regardless of who leads the session.
Post-session availability
After each session, families may contact Trustlee with follow-up questions about the folder system or index format for up to 30 days at no added charge.
Document organisation and heritage archiving in Sarawak
Many households across Sarawak accumulate decades of personal and family records without a clear structure for storing or referencing them. Identity documents, property records, old correspondence, photographs, and certificates tend to spread across rooms, folders, boxes, and drawers over the years. When a family needs to locate a specific document, the search can take hours — or the document may not be found at all.
Trustlee addresses this directly through session-based document organisation. Rather than advising on what documents should say or what decisions a family should make, we focus on the physical and archival work: sorting, labelling, cataloguing, and building a readable index. The result is a household that knows what it holds and where each item can be found.
Heritage materials present a particular challenge. Photographs, letters, old journals, and family certificates hold meaning that goes beyond their official function. They connect a family to its history. Treating these materials well — handling them gently, storing them properly, and recording their context — is part of what the Heritage Reference Workshop and Heritage Records Programme are designed to address.
Trustlee is based at 8 Jalan Padungan in Kuching and works with households across the Kuching area. Our sessions are run in English and Bahasa Malaysia, and our team is familiar with the range of documents that Sarawak families typically hold — including materials from multiple generations and in more than one language.
Arrange a session for your household
Get in touch and we will explain which session would suit your household's current situation. No commitment required to ask.