What Sarawak families say about Trustlee

"We booked the Family Records Visit after spending two weekends trying to sort my parents' documents ourselves and getting nowhere. The Trustlee team arrived, explained the process clearly, and by the afternoon we had a labelled folder system and an index page we could actually use. My mother, who is not comfortable with files, could read the index and find things herself. That alone was worth it."

"I was not sure the Heritage Reference Workshop was the right option for us — I thought we might just need the shorter visit. After talking to Nora, it was clear the workshop made more sense because we had photographs going back forty years. The day itself was thorough. A few things took longer than I expected, but the binder we ended up with covered everything. I would recommend they allow a bit more time if your family has a lot of loose photographs."

"We completed the Heritage Records Programme across five weeks. It was a proper piece of work — every session was well-paced and the facilitator was patient with my father-in-law, who wanted to talk through the history of each document. The final handbook is something the whole family now has a copy of. My only comment is that the scanning checklist could include a few more notes on file naming for those of us less experienced with computers, but that is a minor thing."

"The Family Records Visit helped us sort out what had been a very confusing mix of documents from two different households after my parents moved in with us. The team was straightforward and did not make us feel embarrassed about the mess. We now have one system for both households. Simple, and it works."

"I contacted Trustlee after inheriting responsibility for my late uncle's estate documents. I was not expecting anything particularly special — just someone to help me sort through boxes. What I got was a structured process that made sense of everything and left me with a printed index I could hand to the relevant parties. The session was calm and unhurried. I will use Trustlee again for my own household."

"My extended family did the Heritage Reference Workshop together — seven of us in total, which was one more than the usual maximum. The team accommodated us without fuss. The draft binder at the end covered three generations of photographs and certificates. It took longer than a standard day session, but we all left with a shared understanding of what we have as a family."